🛡️ Policy Document
Returns, Refunds & Service Policy
At Kana Online (a unit of KJ Home Appliance), we stand behind the quality of our kitchen and home essentials. Our goal is to ensure your appliances serve you for years to come.
Effective Date: April 20, 2026
🛑
24 Hours
Cancellation Window
📹
Unboxing
Video Proof Required
🛠️
Expert Repair
Dedicated Service
1
Cancellation Policy
⏱️
Before Dispatch
You may cancel your order within 24 hours of placement for a full refund.
🚫
After Dispatch
Once the product has been handed over to our courier partners, cancellations are no longer possible.
2
Returns & Exchanges
We maintain a strict quality check process; however, we acknowledge that issues can occasionally occur during transit.
❌
Change of Mind
We do not offer returns or exchanges for buyer’s remorse or “change of mind” after the product has been delivered.
🕒
Reporting Period
You must report any damaged, defective, or incorrect products within 24 hours of delivery.
📹
Mandatory Proof
To process a claim, you must provide a clear unboxing video or high-quality photos showing both the damage and the shipping label.
✅
Resolution
Once verified, we will arrange for a prompt replacement or a full refund at no extra cost to you.
3
Refund Process
💳
Method
Approved refunds are credited directly back to the original payment method (Card, UPI, or Netbanking).
⏳
Timeline
Please allow 5 to 7 working days for the amount to reflect in your bank account after the refund is initiated.
🪙
Kana Coins
Any loyalty coins used during the purchase will be strictly reversed back to your account immediately upon cancellation or refund approval.
4
Exclusive Service & Repair Support
Unlike many online retailers, we are experts in the products we sell. We don’t just ship boxes; we support what’s inside them.
🏢
Dedicated Service Sector
We operate a full-scale, dedicated service wing directly at our KJ Home Appliance center in Tiruppur.
🛡️
Warranty Support
For products under manufacturer warranty, we actively provide primary assistance, facilitating repairs through our own service sector or coordinating directly with the brand’s authorized center.
🔧
Post-Warranty Service
Even after your warranty expires, you can contact us for reliable, expert repairs for absolutely any appliance purchased through our store.
5
Contact for Support
For any returns, exchanges, or service requests, please reach out to us:
🏪
In-Person
KJ Home Appliance, TN
