🔒 Policy Document
Privacy Policy
At Kana Online (operated by KJ Home Appliance), we value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your information when you visit kanaonline.in.
Effective Date: April 20, 2026
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No Data Selling
Your data stays with us
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PCI-DSS Secure
Cards never stored
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Your Rights
Access, edit, or delete
1
Information We Collect
We only collect information necessary to fulfill your orders and improve your shopping experience.
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Personal Details
Name, shipping address, and email address to process and deliver your orders.
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Contact Information
Phone number for delivery updates via WhatsApp/SMS.
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Account Data
Your Kana Coins balance and purchase history to operate our loyalty program.
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Cookies & Browsing Data
We use cookies to keep items in your cart, remember your login session, and understand how customers use our site. You can disable cookies in your browser settings, though this may affect site functionality.
2
How We Use Your Data
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Order Fulfillment
Processing payments and shipping your appliances to your doorstep.
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Customer Support
Managing returns, repairs, and service requests through our dedicated service sector at KJ Home Appliance, Tiruppur.
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Loyalty Program
Tracking and applying your Kana Coins loyalty discounts on eligible purchases.
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Communication
Sending order confirmations and occasional promotional offers. You may opt out of marketing messages at any time by contacting us.
3
Data Security & Sharing
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No Third-Party Sharing
We do not sell, rent, or share your personal data with third-party marketers or advertisers.
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Payment Security
We do not store your credit card or bank details. All transactions are processed securely through PCI-DSS compliant payment gateways.
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Service Partners
We only share your delivery address with reputed courier partners solely to ensure your order reaches you. They are not authorized to use it for any other purpose.
4
Your Rights
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Right to Access
You may request a summary of personal data we hold about you at any time.
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Right to Correct
You can update your name, address, or contact details anytime via the My Account section on our website.
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Right to Deletion
You may request deletion of your personal data by contacting our admin team. Note that we may retain minimal transaction records as required by law.
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Governing Law & Jurisdiction
This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Tiruppur, Tamil Nadu.
5
Contact Us
For any privacy-related concerns, questions, or requests, please reach out to us:
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In-Person
KJ Home Appliance, Tiruppur, TN
Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any significant changes will be notified via email or a banner on our website. Continued use of kanaonline.in after any changes constitutes your acceptance of the updated policy.
